You might be wondering what a blog entry about WordCamp has to do with travel. My travel blog and 75 million other websites use WordPress (WordPress report) and many of you reading this post have a WordPress website. I was asked to present a talk to the Ottawa WordPress meeting by my daughter Meagan who was part of the organizing group for this meeting. She has been involved with WordPress for many years, and often presents and participates at other WordCamps. My career background includes customer service, customer management, and technical support management. Given many of the developers work for themselves, I thought a presentation on stellar customer service might be of interest, and it was.
I also learned quite a few things as well as dispel some of my assumptions about WordCamps.
1 – I expected most of the participants at the WordCamp conference to be millennials. I’m not sure why I expected this, but it was a wrong assumption on my part I was quite surprised to see all age groups, from young adults to late baby boomers. I didn’t feel out of place with my graying hair.
2 – I expected a great percentage of participants to be men. This assumption was based on the fact that throughout my Information Technology career, women were very often outnumbered. I remember going to a technical content conference and finding myself to be part of a very tiny group of women. At this particular conference, it seemed to me that there were more women than men, but not by much. This also could have reflected just the participants who attended my presentation.
3 – I expected most participants to have deep technology and WordPress knowledge. Again, an assumption that I based on past experience with technical conferences. Turns out many of the participants were people that are creating their own website and were attending to get more in-depth knowledge about WordPress.
4 – I was hoping there would be a good balance between deep technical presentations which are too in-depth for me at this point of my web development level. I wasn’t disappointed as there was a great mix of presentations including a few panel discussions, social media insights, detailed coding and tools, and even a presentation about Mental Health, The Imposter Syndrome and working from home.
5 – I discovered that the WordPress community is a very inclusive and supportive community. Everywhere I turned, people were chatting and sharing. I connected with two other women presenters, two travel bloggers, and several other individuals. One panel discussion had some great feedback and comments from the participants as well as those on the panel. I really felt the community connection of this group.
6 – I recognized that attended these types of conferences will help me improve my technical knowledge. There are presentations for all levels of knowledge and opportunities for participants to present about their topic of choice.
7 – I was very pleased to discover that the subject of the stellar customer service was on many bloggers and developers’ minds. I was pleased with the feedback I received from the presentation. Speaking of stellar customer service, I was surprised and happy to receive an email with my presentation’s feedback forms a mere 4 hours after I presented. THAT certainly scores high in my customer service experience!
If any of you are using A WordPress related website, I strongly encourage you to attend a local WordCamp. There are WordCamps all around the world, and you are sure to find some information and gain knowledge that will help you as the owner/developer/creator or even end user of your website. If you want to know more about WordCamps, access this link to WordCamp Central.